Contact us FAQs
Register My Account

If you are an existing Creation Loan customer and have a query on your account, please contact:

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Telephone

0371 402 3419

Opening Times

Mon-Fri: 8:30am - 5:30pm
Saturday: 8:30am - 5:00pm
Sunday: Closed

Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
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Email

Existing Personal Loan customers

If you’re an existing customer, please contact us directly by logging into your Online Account Manager. 

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Post

General correspondence

Creation Customer Enquiries
Chadwick House
Blenheim Court
Solihull
B91 2AA

Signed agreements

Creation Consumer Finance Limited
PO Box 14455
Birmingham
B25 9ER