Supporting You Through Financial Difficulty

We know circumstances can change and things can happen that leave you with less money to pay your bills. If this is the case for you, please don’t worry, rest assured we have a team of dedicated colleagues who can work with you to assess your situation and offer tailored support to help you through this difficult time.

Please use the phone numbers below if you need help regarding:

  • Credit or Store Cards, Personal Loans or Retail Finance, Your Plan or Home Improvement Finance Agreements - 0333 032 4221*
  • Motor Finance Agreements - 0371 512 1985*
  • Insurance Premium Finance Credit Agreements - visit our dedicated support page or call 0371 376 9200*


In the meantime, if you require free, impartial advice on how to manage your finances, please see contact details for organisations and charities that could help you below.

Please be advised that you should continue to make your normal monthly repayments if you can afford to, as this is likely to be in your long-term interest.

What else can I do to protect my finances?

  • Prioritise and/or consolidate your debts to make your repayments more affordable.

  • Check your insurance to make sure you get the best price and cover for your money

  • Shop wisely and make savings by potentially cutting back on non-essentials

  • Use free budgeting tools available online, for example at www.moneyadvice.co.uk

  • Contact one of the organisations below who offer free and confidential support and advice

Other organisations or charities that could help you

Advice UK

Website:

adviceuk.org.uk

Telephone:

0300 777 0107

British Banking Association

Website:

bba.org.uk

Telephone:

0207 216 8800

Citizens' Advice Bureau

Citizens' Advice Scotland

Website:

cas.org.uk

Telephone:

0131 550 1000

Money Advice Scotland

Website:

www.moneyadvicescotland.org.uk

Telephone:

0141 572 0237

Money Advice Trust

National Debtline

Website:

nationaldebtline.co.uk

Telephone:

0800 808 4000

Payplan

Website:

payplan.co.uk

Telephone:

0800 280 2816

StepChange Debt Charity

Website:

stepchange.org

Telephone:

0800 138 1111

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Keep on top of your finances

Our ‘My Account’ service keeps you firmly in control wherever you are. Check balances, view statements online or set up a new direct debit payment.