Contact us FAQs
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We offer flexible ways for you to make payments to your account

Find out more

If your card has been lost or stolen, to protect your account from fraud, contact us immediately.

You can call us on:

United Kingdom: 0800 783 5881
Overseas: +44 121 712 6952

If you're a journalist and want to get in touch or find out more about Creation, you can contact us directly.

mediaenquiries@creation.co.uk

Please note this is for media enquiries only. If you are a customer please contact us here

How can we help? 

So we can answer your query quicker, please choose the relevant product or service. The quickest way to get in touch with a member of our team is by emailing through your Online Account Manager. This helps us locate your account and resolve your query faster.

Want to talk to us?

Email
Customer enquiries

If you’re an existing customer, please contact us directly using ‘My Account’ in your Online Account Manager.

Loans Customers

T: 0371 402 3419

Opening times
Mon - Fri: 8:30am - 5:30pm
Saturdays: 8:30am - 5:00pm
Sundays: Closed

Insurance
(incl. motor) Customers

T: 0371 376 9200

Opening times
Mon - Fri: 8:30am - 5:30pm
Saturdays: Closed
Sundays: Closed

Credit Card Customers

T: 0371 376 9214

Opening times
Mon - Fri: 8:30am - 5:30pm
Saturdays: 8:30am - 5:00pm
Sundays: Closed

Finance Agreement Customers

T: 0371 402 8905

Opening times
Mon - Fri: 8:30am - 5:30pm
Saturdays: 8:30am - 5:00pm
Sundays: Closed

Motor Finance Agreement Customers

T: 0371 512 1983

Opening times
Mon - Fri: 8:30am - 5:30pm
Saturdays: Closed
Sundays: Closed

Write – General Correspondence

Creation Customer Enquiries
Chadwick House
Blenheim Court
Solihull
B91 2AA

Signed applications should be returned to:

Creation Consumer Finance Limited PO Box 14455 Birmingham B25 9ER

Job Opportunities

If you’re interested in joining our winning team in an exciting, growing business, then view our current opportunities.

Careers
Careers