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Have you checked our Help Centre?

We've put together some of our customers most frequently asked questions to see if we can help you faster. Visit our Help Centre to see if your question has already been answered.

Emergency lost or stolen cards

If your card has been lost or stolen, to protect your account from fraud contact us immediately. You can telephone us on

UK 0800 783 5881
Overseas: +44 121 712 6952

How to make a payment

We offer flexible ways for you to make a payment to your account. To view our different payment methods, visit our Ways to pay page.

Customer Care

We care about our customers and take complaints seriously. You have a right to view our latest customer care results or find out more about our complaints procedures.

Media and press enquiries

If you're a journalist and want to get in touch or find out more about Creation, you can contact us directly via email at mediaenquiries@creation.co.uk.

How can we help?

So we can answer your query quicker, please choose the relevant product or service. The quickest way to get in touch with a member of our team is by emailing through your Online Account Manager. This helps us locate your account quicker and resolve your query faster.

Loans Customers

0371 402 3419

Opening times
Mon - Fri 8:30am - 8:00pm
Saturdays 9:00am - 6:00pm
Sundays Closed

Insurance Customers

0371 376 9200

Opening times
Mon - Fri 8:30am - 8:00pm
Saturdays 9:00am - 6:00pm
Sundays 10:00am - 4:00pm

Credit Card Customers

0371 376 9214

Opening times
Mon - Fri 8:30am - 5:00pm
Saturdays 9:00am - 6:00pm
Sundays 10:00am - 4:00pm

Finance Agreement Customers

0371 402 8905

Opening times
Mon - Fri 8:30am - 8:00pm
Saturdays 9:00am - 6:00pm
Sundays 10:00am - 4:00pm

Email

Customer enquiries

If you’re an existing customer, please contact us directly using “My Account” in your Online Account Manager.

Write

General correspondence

Creation Customer Enquiries, Chadwick House
Blenheim Court, Solihull
B91 2AA

Signed applications should be returned to:
Creation Consumer Finance Limited PO Box 14455
Birmingham B25 9ER

JOB OPPORTUNITIES

If you're interested in joining our winning team in an exciting, growing business then view our current opportunities here:

https://bnpparibas-pf.co.uk/careers/

Top frequently asked questions

Find what you're looking for with less hassle, using our frequently asked questions.

Credit Cards

How do I activate my card? Have I been sent the right Creation card? My card is damaged, how do I replace it? My card has expired and I have not received a new one as yet. What should I do? Can I use my card when I am abroad? What is an Eligibility Check?

Read All

Personal Loans

Where do I send my completed agreement? How much can I borrow? What information do I need to apply for a Creation Loan? How quickly will I receive a decision on my loan application? How quickly will I receive the funds? Where do I Esign my agreement? What is a Soft Eligibility Check? What is a Quick Quote?

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Finance Purchases

Are there any charges for paying by card? What types of cards do we accept? How do I change my Direct Debit details? My last payment is not showing, why? What do I need to quote as a reference when making payments?

Read All