Protecting You - Know Your Customer Explained

As a regulated firm in the UK, we have a responsibility to prevent, detect, and manage Financial Crime. As part of this we have established Know Your Customer (KYC) procedures. Our KYC procedures ensure that we know who our customer is and that we have an expectation of how they will use their credit facility. This allows us to monitor for Financial Crime (by both customers and third parties).

The core of our KYC procedures is a set of information about the customer, including information such as Name, Date of Birth, Address, Occupation, etc. – this is information that allows us to identify the customer, verify their address, and spot any potential high risk factors for Money Laundering or Terrorist Financing.

We may contact you

For this reason, we need to ensure that the information we hold on our customers is accurate and up-to-date. This means that when you call in you may be asked to update some information, such as your Occupation, or at times you may be contacted by our bespoke KYC team.  This information is required and is important to fight Financial Crime, so we appreciate your help and co-operation.