Supporting You Through Financial Difficulty

We know circumstances can change and things can happen that leave you with less money to pay your bills. If this is the case for you, please don’t worry, rest assured we have a team of dedicated colleagues who can work with you to assess your situation and offer tailored support to help you through this difficult time.

Please use the phone numbers below if you need help regarding:

Credit or Store Cards, Personal Loans or Retail Finance, Your Plan or Home Improvement Finance Agreements - 0333 032 4221*
Motor Finance Agreements - 0371 512 1985*
Insurance Premium Finance Credit Agreements - visit our dedicated support page or call 0371 376 9200*

In the meantime, if you require free, impartial advice on how to manage your finances, please see contact details for organisations and charities that could help you below.

Please be advised that you should continue to make your normal monthly repayments if you can afford to, as this is likely to be in your long-term interest.

What else can I do to protect my finances?

Prioritise and/or consolidate your debts to make your repayments more affordable.
Check your insurance to make sure you get the best price and cover for your money
Shop wisely and make savings by potentially cutting back on non-essentials
Use free budgeting tools available online, for example at www.moneyadvice.co.uk
Contact one of the organisations below who offer free and confidential support and advice