Creation Flex

Creation Flex was a way to help you spread the cost of purchases, Balance Transfers and Money Transfers made using your Credit Card between 3 and 36 months. Some Credit Card providers call this an Instalment Plan.

Creation Flex used your card’s credit limit and didn’t affect any promotional rate(s) you had.

We may have charged a Fee for Flex plans of 6 months or more, or any Re-Flex plans. Any Fee that was payable depended on how long your Flex is and the total value of the transactions you include. The Fee was shown to you in the Creation Card App when you set up the Flex and your statements.

Your statement shows how much you need to pay each month; the Fee you need to pay over the instalment period you’ve set the Flex for (if applicable), and your full payment and Minimum Payment to reflect the Flex. The Fee for the Flex is split by the number of months you choose and be included in each month’s payment.

If you overpay or repay early, you’ll pay less than your Fee for that Flex.

If you cancelled a Flex, you won’t be charged a Flex Fee on your next statement. However, the outstanding Flex balance will move to the relevant transaction APR. To find out how to cancel a Flex, check out the section on Changing your Flex. 

The below table shows what the Flex terms were for any Flex you may have set up before the Creation Cards were closed and their APR equivalent Fee.

For example, if you wanted to Flex £1,200 over 12 months:

The Flex will be paid off and show in your Flex history in the Creation Credit Card App.

How do I view my active Flex plans?

You can see the details of your Flex in your Credit Card App, in the ‘More’ section.

You’ll see a breakdown of all your active Flex plans as well as your Flex history. Each Flex is broken down to help you manage your monthly payments. You’ll see your monthly Flex payment, the balance, and how long the term is.

How is Creation Flex shown on my statement?

Each Flex is displayed on your statement, and every month you will see the Fee due on any outstanding Flex you have.

Can I cancel my Flex?

Yes, you can cancel any active Flex at any time using your Creation Credit Card App.

If you cancel a Flex after you’ve received a statement, you’ll still be required to make that monthly Flex payment, this will include the monthly Flex Fee (where applicable). 

Any balance remaining will be moved to your standard Credit Card balance and you’ll build up interest at the standard rate for that transaction type. The Interest charged will be from the date of the transaction. 

IMPORTANT: You won’t be able to move any transactions from a cancelled Flex into a new Flex because Creation Flex is no longer available now we have closed all Creation Cards for new spending and lending.

What happens if my Flex has been cancelled in error?

If you cancel your Flex in error, you can’t undo this. You won't be able to put a transaction back into a Flex once it has been moved back into your standard Credit Card balance. You’ll be charged the relevant transaction interest rate depending on whether the transaction is a purchase, cash or Balance Transfer.

We’ll only cancel your Flex if you’ve missed two consecutive Flex payments. Any Flex balance remaining will be moved to your standard credit card balance and you’ll build up interest at the standard rate for that transaction type.

If you have any concerns about your repayments, our payment support page may be able to help.

What happens if the transaction I have in a Flex is refunded?

If a transaction in a Creation Flex is refunded, the amount will be applied to your account and will go towards paying the balance/transactions with the highest rate of interest first. If you do not have any other balance on your account, the refund will be allocated to your Flex balance. This means your Flex will expire earlier than your selected term. If the refund has put your account into credit, you can request a refund from us.

I set up a Flex for the incorrect amount or term, what should I do?

Once you set up a Flex, you can cancel the Flex by using your Creation Credit Card App or contacting us, to avoid a Flex Fee, you’ll need to make sure you cancel before your statement. 

If you cancel the Flex, the outstanding balance will move onto your standard Credit Card balance, where you’ll build up interest at the standard rate for that transaction type. You won’t be able to move any transactions from a cancelled Flex into a new Flex because Creation Flex is no longer available now we have closed all Creation Cards for new spending and lending.

How do refunds or section 75 claims on Flex work?

You can make section 75 claims against applicable transactions that are part of a Flex. If your claim is successful, the money will be refunded back against your balance on your account. The refunded amount will be processed against balances on the highest interest rates in the first instance.

How do I manage my payments if I have a Flex?

There are many ways to take care of your Credit Card payments. The easiest way to manage your monthly payment is to set up a Direct Debit in your Credit Card App. Once this is set up it’ll make sure your requested monthly payments are collected by the due date.

Direct Debit:

If you have a Direct Debit set up on your Credit Card, then you don’t need to do anything. We’ll automatically amend your requested payment prior to the due date, to ensure it’s collected.

Manual payments:

If you choose to pay manually, please make sure you pay at least the Minimum Payment amount shown at the top of your statement. If you have a Flex plan, your Minimum Payment will include the monthly Flex repayment.

What happens to my monthly Minimum Payments if I have a Flex?

When you started a Flex, you agreed to pay a number of monthly payments. This amount was added to the monthly Minimum Payment for your standard Credit Card. You’ll only ever have one Minimum Payment to make regardless of the number of Flex you have.

Can I make overpayments on my Flex?

If you only have a Flex set up and no other Credit Card balance and you make additional payments, then this will clear your Flex earlier than your selected term. This means the term will end as soon as the balance is £0. If you pay off your outstanding Flex balances before your next statement, you won’t be charged any more Flex Fees.

If you have additional transactions on your Credit Card that are not in a Flex, this could mean any overpayments you make aren’t allocated to your Flex. 

If you have a Flex, we will allocate payments as follows:

1. To any Flex payments due for that month.
2. To any other balances on your Account, the balance with the highest Interest rate will be paid off first and then work down to lower rate balances.
3. Any overpayment left after these will be put towards any Flex Balance remaining, first this will go to the Flex that ends soonest. 

If the overpayment covers these, we’ll allocate any remaining payment to any transactions that aren’t showing on your statement yet. 

Do I need to have a Direct Debit on my account to have a Flex?

No, you don’t need to have a Direct Debit set up, but we’d recommend that you do to make it easier to manage your account and remove any risk to missing a payment and affecting your credit score.

What happens to my Direct Debit if I have a Flex?

If you have a Direct Debit set up on your Credit Card, then you don’t need to do anything. We’ll automatically amend your requested payment prior to the due date, to ensure it’s collected.

Minimum Payment Direct Debit

If you have a Direct Debit set up to pay the Minimum Payment, this amount will have been increased to include your monthly Flex payment.

Fixed payment Direct Debit

If you have a fixed payment Direct Debit, we’ll increase the Direct Debit if it’s not enough to cover the Minimum Payment which includes your Flex.

Full payment Direct Debit

If you have a Direct Debit set up to pay your balance in full each month, we’ll collect your standard Credit Card balance plus that month’s Flex payment. This means you won’t repay the full statement balance amount you owe.

What happens if I miss my Flex payment?

Please note that missing the monthly payment will result in Fees and could negatively impact your credit rating. 

If you fail to make your Minimum Payment, you’ll be asked to pay the outstanding balance when your next statement is due. This will show as part of your Minimum Payment.

If you miss or underpay two consecutive Flex payments, then all active Flex plans will be cancelled. If that happens, the outstanding amount of the Flex will move to your standard Credit Card balance, and you will build up interest at the standard rate for that transaction type.

You won’t be able to move any transactions from a cancelled Flex into a new Flex because Creation Flex is no longer available now we have closed all Creation Cards for new spending and lending.

If you are struggling with making your payments, please see our payment support page .

Re-Flex was a way to extend Flex plans. You cannot Re-Flex any of your plans because Creation Flex is no longer available now we have closed all Creation Cards for new spending and lending.

Making payments towards a Re-Flex?

Monthly repayments on all Flex plans, including those extended with Re-Flex, form part of your minimum monthly repayment. See making payments towards Flex section above for more details.

Where can I see Re-Flex plans?

See all plans in the Flex section of your Creation Credit Card Mobile App.