Firm Name: Creation Consumer Finance Limited
Period covered in this report: 1 July 2020 – 31 December 2020
|Number of complaints opened by volume of business||Number of complaints opened||Number of complaints closed||% closed within 3 days||% closed after 3 days but within 8 weeks||% upheld||Main cause of complaints opened|
|Insurance & pure protection||0.0092 per 1,000 policies in force||7||7||0.0%||28.57%||71.42%||Unclear Guidance / Arrangement|
|Fixed term agreements||1.32 per 1,000 accounts||
|2420||0.49%||87.35%||41.61%||Other general admin/customer service|
Whilst our complaints volume is small, every piece of feedback counts so if you are not satisfied with the service you received, please get in touch.
The above figures are for Creation Consumer Finance Limited only and are taken from statistics reported to the Financial Conduct Authority for period 01 July 2020 - 31 December 2020.
Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website (www.fca.org.uk) or by calling 0800 111 6768.