Firm Name: Creation Consumer Finance Limited
Period covered in this report: 1 July 2025 – 31 December 2025
| Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks | % upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Insurance & pure protection | 0 | 0 | 0 | 0 | 0 | 0 | N/A |
| Fixed term agreements | 4.0396 per 1,000 accounts |
10537 |
3740 | 8.66% | 81.31% | 41.12% | Product Disclosure Information |
The above figures are for Creation Consumer Finance Limited only and are taken from statistics reported to the Financial Conduct Authority for period 1 July 2025 – 31 December 2025.
If you have a question about your Creation Finance Agreement or Creation Credit Card, please call the Creation Team on the telephone numbers shown below Mon - Fri: 8:30am - 5:30pm, Saturdays: 8:30am - 5:00pm. We’re closed on Sundays.
Personal Finance customers
T: 0371 402 8905*
Creation Loan customers
T: 0371 402 3419*
Credit Card customers
T: 0371 376 9214*
Motor Finance customers
T: 0371 512 1983*
Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website www.fca.org.uk.
Reviewed: 11 February 2026