Creation Consumer Finance Customer care report

Firm Name: Creation Consumer Finance Limited

Period covered in this report: 1 January 2020 – 30 June 2020

 

  Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks % upheld Main cause of complaints opened
Insurance & pure protection 0.04 per 1,000 policies in force 31 53 16.98% 16.98% 33.96% Unclear Guidance / Arrangement
Fixed term agreements 1.25 per 1,000 accounts

2348

2512 0.83% 84.39% 39.89% Other general admin/customer service

Whilst our complaints volume is small, every piece of feedback counts so if you are not satisfied with the service you received, please get in touch. 

The above figures are for Creation Consumer Finance Limited only and are taken from statistics reported to the Financial Conduct Authority for period 01 January 2020 - 30 June 2020.

Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website (www.fca.org.uk) or by calling 0800 111 6768.