Firm Name: Creation Consumer Finance Limited
Period covered in this report: 1 January 2026 – 30 June 2026
| Insurance & pure protection | Fixed term agreements | |
|---|---|---|
| Number of complaints opened by volume of business | 0 | 2.8492 per 1,000 accounts |
| Number of complaints opened | 0 | 8629 |
| Number of complaints closed | 0 | 4768 |
| % closed within 3 days | 0 | 7.38% |
| % closed after 3 days but within 8 weeks | 0 | 77.81% |
| % upheld | 0 | 49.52% |
| Main cause of complaints opened | N/A | Product Disclosure Information |
Every piece of feedback counts, so if you’re not satisfied with the service you received, please get in touch. The number of complaints received within this six-month period represents the percentages of our active customers, as shown above. The above figures are for Creation Consumer Finance Limited only and are taken from statistics reported to the Financial Conduct Authority for period 1 January 2026 – 30 June 2026.
Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website (www.fca.org.uk). If you have a question about your Creation Finance Agreement or Creation Credit Card, please visit our visit our Contact Us page.
Reviewed: 11 August 2026