Creation Consumer Finance Limited Customer Care Report

Firm Name: Creation Consumer Finance Limited

Period covered in this report: 1 July 2018 - 31 December 2018


  Number of complaints opened Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance & Pure Protection 0.66 per 1,000 policies in force 504 278 78.05% 9.71% 9.35% Advising, selling and arranging.
Fixed Term Agreements 1.40 per 1,000 accounts 2,204 2,044 7.38% 61.88% 35.66% General Admin/Customer Service

Whilst our complaints volume is small, every piece of feedback counts so if you are not satisfied with the service you received, please get in touch. 

The above figures are for Creation Consumer Finance Limited only and are taken from statistics reported to the Financial Conduct Authority for period 01 July 2018 - 31 December 2018.

Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website ( or by calling 0800 111 6768.