Creation Loans are only available to existing eligible Creation customers.
If you are an existing Creation Loan customer and have a query on your account, please contact
0371 402 3419 (Option 1)
PLEASE NOTE: As the situation in the UK changes we are not currently taking applications over the phone, allowing us to ensure our colleagues are available to answer the calls from customers in most need. You may still get a quote, check your eligbility or apply for a loan using the links above.
Our call centres are open between (for existing Personal Loans customers only):
Mon - Fri
8:30am - 8:00pm
9:00am - 6:00pm
Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
Existing Personal Loan customers: If you’re an existing customer, please contact us directly by logging into your Personal Loan Account.
Creation Customer Enquiries Chadwick House
Signed agreements should be returned to:
Creation Consumer Finance Limited
PO Box 14455
Birmingham B25 9ER