If you've only been making small repayments on your Credit Card or Storecard over the last 18 months you may have paid more in interest, fees or charges than towards paying off the amount you've borrowed on the Card. Under new rules, issued by the Financial Conduct Authority (FCA), this means that your account may be classed as being in 'Persistent Debt'. Our aim is to help you avoid long term debt and keep money in your pocket.
If your account is showing as being in Persistent Debt you may have received a letter from us, advising you that increasing your monthly payments would help you reduce your debt, which would reduce the amount of interest you would pay and cut the overall time it takes you to pay back your balance. We'll continue to review your account, over the next 18 months, to see how you're doing with trying to pay more off each month.
By paying a bit more each month over a regular period, you may actually save money in the long run by reducing interest payments and pay off your balance sooner. You can use the repayment calculator below to work out the montly amount that ultimately helps to bring your account out of Peristent Debt.
If you're worried about your financial situation please contact us on 0371 376 9214* to speak to our Customer Support Team. You could also contact one of the organisations at the bottom of this page that offer free confidential support and advice.
If you've received a letter from us asking you to think about making your recommended payments, please note that this isn't your contractual payment. Your minimum contractual payment stays the same.
The recommended payment is higher than your minimum payment, but it will make sure that you're always paying more than your interest, fees and charges. This means you're paying down your Persistent Debt balance and you'll see 'Recommended Payment' showing on your monthly statements. By sticking to these payments, you'll be repaying your Persistent Debt balance over a period of 4 years.
Under your current contractual terms you're allowed to continue making only your minimum payment, so don't worry if that's what you want to do. You'll still need to repay your balance in full, but this could take considerably longer than 4 years, depending on how quickly you repay.
If you'd like to know more about how your payments impact the time taken to repay in full, then please use the repayment calculator below which will help you understand how long it would take you to repay based on your current payments.
Use our Repayment Calculator to see how your monthly repayment impacts on the time it takes to repay your balance and how you could reduce your interest payable.
Click here to find out ways you can make a payment to your card account.
Check balances, view statements online or set up a new Direct Debit payment in your Creation Credit Card App or Online Account Manager.
To discuss your account, please contact us on 0371 376 9214
New rules issued by the Financial Conduct Authority (FCA) aim to help Credit Card and Storecard customers avoid long term debt. You've been making small repayments over the last 18 months or longer which means you may have paid more in interest, fees and charges on your Credit Card or Storecard than towards paying back what you initially borrowed. Your account is therefore in Persistent Debt.
If you’ve been making minimum payments as per your Credit Card and / or Storecard agreement, you haven’t done anything wrong. Following the new rules introduced by the Financial Conduct Authority (FCA), we’re required to let customers know when their account is or showing signs of being in Persistent Debt, the impact of this and how their situation can be improved.
These rules were created by the organisation that regulates the Financial Services Industry, the Financial Conduct Authority (FCA).
Increasing your monthly repayments will ultimately help you save money as you will pay less in interest, fees and charges. You'll also reduce the balance you owe quicker and help you reduce your debt. You'll also reduce the risk of your credit score being affected if you're unable to repay the debt over a specified timescale.
It's always advisable to carefully consider how much you can afford. Paying just a little bit more each month or making a one-off payment can make a positive difference. To calculate how long it will take you to pay off what you owe and how much interest you can save, you can use our Repayment Calculator above.
As a responsible lender we're committed to helping our customers make informed decisions. If you can't increase your monthly payments or have concerns about your level of borrowing you may want to speak to our Customer Support Team to discuss your spending and repayment situation.
Making just the minimum payments can affect your credit score over time. Your payment behaviour, for example if you fail to make payments, can help other lenders decide whether to lend money to you or not. However, there's no direct link between your credit score and your account being in Persistent Debt.
No, we're not asking you to pay off your balance straightaway. You just need to pay more of the amount you've borrowed compared to the amount of interest, fees and charges incurred. You could also set up a Direct Debit for an amount above your minimum payment.
Our Customer Support Team may be able to help you look at your repayment situation. You can also contact one of the organisations below who offer free and confidential support and advice. If you need help budgeting, there are free tools available online, for example at www.payplan.com or www.moneyadvice.co.uk
PayPlan is a trusted organisation that offers various debt solutions, such as DMP, IVA, and Trust Deed, to help you become debt-free.
Previously known as ‘The Money Advice Service’ Money Helper can give you free impartial advice and help for all your money.
Citizens advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the UK.
The National Debtline is a debt advice charity run by the Money Advice Trust. They offer free confidential debt advice for people in England, Wales and Scotland.
Money Advice Trust is a national charity, helping people across the UK tackle their debts and manage their money with confidence. Offering free debt advice to individuals, self employed and small businesses
Stepchange offer free advice that is based on a comprehensive assessment of your situation.
Citizens Advice Scotland is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems.
Turn2us is a national charity providing practical help to people who are struggling financially. Use the Benefits Calculator or Grants Search to find out what help you can get.
Money Advice Scotland is Scotland’s money charity. They exist to help people in debt, support money advisers and influence policy.
Mind provide advice and support to empower anyone experiencing a mental health problem.
Entitledto want to make sure everyone who is entitled to benefits is empowered to claim them.
Age UK are experts in the issues affecting older people. Whether it’s providing information and advice or being a friendly voice on the other end of the phone.
Samaritans are there, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.
2 December 2025 - MAR002226-005
