Extension to the Special Offer Period - Buy Now Pay Later (BNPL) Agreements under Your Plan and other BNPL Retail Finance Agreements

If you are currently in your Special Offer Period and your income has been impacted or you expect your income will be affected as a result of the coronavirus outbreak, you may request an extension of up to 3 months to your Special Offer Period. We will review your request and contact you to confirm if you have been accepted and, if your request has been approved, the new Special Offer Date that applies to your Credit Agreement.

Please note you can submit your request for an extension up until the end of March 2021.

Who can request an extension?

Customers who are in the Special Offer Period and either have a Buy Now Pay Later (BNPL) plan under a Your Plan Agreement or a BNPL Retail Finance Agreement may ask for an extension to the Special Offer Period.

Please follow the links below if you have other accounts with us:

Credit or Store Cards, Personal Loans or Retail Finance, Your Plan or Home Improvement Finance Agreements

Insurance Premium Finance Credit Agreements

Motor Finance Agreements

Please do NOT request an extension for an account where you already have:

  • an existing extension to the Special Offer Period, we’ll be in touch before it’s due to finish.
  • had a total of 6 months extension as we will not be able to grant you a further deferral. If your finances are still affected by the pandemic, rest assured we'll still be able to offer alternative options to support you. You can visit our customer support page for more information and useful links. If you require free, impartial advice on how to manage your finances during the pandemic, you can visit StepChange.

I have a BNPL plan under a Your Plan Agreement - will I still be charged interest?

If the Special Offer Period is extended and you pay your BNPL balance in full by the new Special Offer date, you will not be charged any interest. If you do not settle your balance in full by the new Special Offer Date, you will be charged daily interest during the whole of the Special Offer Period, including any period of extension. This means you will have to pay more interest and it will cost you more to pay off the loan. The extra interest will be due at the end of your Credit Agreement. As a result, it may not always be in your benefit to extend the Special Offer Period if you cannot settle your Account in full by the new Special Offer Date.

Your Credit Agreement will be extended by at least the number of months your Special Offer date is extended for. We will confirm the details of how your Agreement is affected when we’ve processed your request.

Please be advised that if you are able to afford to make any payments during your Special Offer period, this will reduce the interest you will be charged.

I have a BNPL Retail Finance Agreement - will I still be charged interest?

If you have a BNPL Retail Finance Agreement with us and your request has been approved, no additional interest will be charged during this extension period only.

How do I request an extension to my Special Offer Period?

It’s easy to ask for an extension to the Special Offer Period - just complete the form below and we will process your request within 10 working days.

If you have an existing payment holiday for this product, we will contact you before it ends to let you know what happens next. Please do not submit another payment holiday request as it will not be approved.

If you have other Agreements with us, please complete this form again

Reminder: Being on a payment holiday doesn’t mean that you can’t make reduced payments. If your current situation means that you can afford to make reduced payments, this could shorten the time to repay the balance. Information on how to make reduced payments will be provided in your confirmation email. Please enter your Your Plan ID / Agreement or Account Number How many months would you like an extension for (max 3) I intend to make reduced payments of £ during my payment holiday. I understand, under the payment holiday terms, I’m under no formal obligation to do so and if my circumstances change, I may change the amount I pay without notice. I do not intend on making any payment during my payment holiday By ticking this box, you are confirming that you are already experiencing or reasonably expect to experience temporary payment difficulties as a result of coronavirus and that you wish to register for a payment holiday.
I confirm the information I have provided is accurate, and when Covid-19 restrictions are lifted, I have every intention of ensuring my finances are brought up to date.

Thank you for contacting us.

Our Team are busy reviewing enquiries, so please don’t call to check, we will be in touch soon.

Many thanks

Customer Service Team

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