If your income has been impacted due to the coronavirus outbreak, you can request a 3-month payment holiday using the form below. If your request is approved, we will reduce your monthly minimum payment for 3 months without affecting your credit file.
Customers who have Credit or Store Cards, Personal Loans or Retail Finance Agreements including Buy Now Pay Later and Interest Free Credit, Your Plan or Home Improvement Finance Agreements can get in touch via this form.
Payment holiday means that we will not collect payments from you for 3 months. Please do not cancel your Direct Debit - after the 3 months your payments will resume.
Please be advised that you should continue to make your normal monthly repayment if you can afford to, as this is likely to be in your best long-term interest to do so.
You can still request a payment holiday using the form below. We’ll review your request and contact you to confirm if it’s been accepted. If you’re eligible, your payment holiday will start from your previous missed payment and your late fee will be refunded.
If you’re unable to make your full payment, you should request a payment holiday using the form below.
Being on a payment holiday doesn’t mean that you can’t make reduced payments. Where it is affordable, making reduced payments during the payment holiday may shorten the term of the loan or agreement. The reduction of the length of the term will depend on how much you pay. The easiest way to make a reduced payment is via your Online Account Manager.
Credit or Store Cards: You’ll continue to be charged interest so it may cost you more and take longer to pay off your balance.
Personal Loans or Retail Finance Agreements including Buy Now Pay Later and Interest Free Credit: Your agreement term will be extended by three months which means that it will take you longer to pay off the agreement. No additional interest will be charged for the payment holiday.
Your Plan or Home Improvement Finance Agreements: Your agreement term will also be extended by three months and you’ll continue to be charged interest, so it may cost you more and take longer to pay off your balance.
It’s easy to register – just complete the form below and we will process your payment holiday request within 10 working days. After the 3 months we will start collecting your payments again.
If you have other Credit or Store Cards/Agreements with us, please complete this form again
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Customer Service Team
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