Firm Name: Creation Financial Services Limited
Period covered in this report: 1 January 2026 – 30 June 2026
Brands / trading names covered:
- Creation Financial Services Limited
- Creation
- Creation Card Services
- Creation Storecard
- Duet
- Duet Storecard
| Insurance & pure protection | Fixed term agreements | |
|---|---|---|
| Number of complaints opened by volume of business | 0 | 6.0886 per 1,000 accounts |
| Number of complaints opened | 0 | 149 |
| Number of complaints closed | 0 | 134 |
| % closed within 3 days | 0 | 4.48% |
| % closed after 3 days but within 8 weeks | 0 | 85.82% |
| % upheld | 0 | 47.01% |
| Main cause of complaints opened | Other general admin/ customer service |
Whilst our complaints volume is small, every piece of feedback counts, so if you’re not satisfied with the service you received, please get in touch. The number of complaints received within this six-month period represents the percentages of our active customers, as shown above.
The above figures are for Creation Financial Services Limited only and are taken from statistics reported to the Financial Conduct Authority for period 1 January 2026 – 30 June 2026.
Creation Financial Services Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website (www.fca.org.uk). If you have a question about your Creation Finance Agreement or Creation Credit Card, please visit our Contact Us page
Reviewed: 11 August 2026