Creation Financial Services Ltd Customer Care Report

Firm Name: Creation Financial Services Limited

Period covered in this report: 1 July 2023 – 31 December 2023

Brands / trading names covered:

  • Creation Financial Services Limited
  • Creation
  • Creation Card Services
  • Creation Storecard
  • Duet
  • Duet Storecard


  Number of complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance & Pure Protection 0.5112 per 1,000 accounts 1 8 0.00% 0.00% 75% Unclear Guidance/ Arrangement
Banking 12.4424 per 1,000 accounts 1,008 990 24.24% 64.95% 46.77% Other General Admin/ Customer Service

Whilst our complaints volume is small, every piece of feedback counts so if you are not satisfied with the service you received, please get in touch. The number of complaints received within this six month period represents the percentages of our active customers, as shown above.

The above figures are for Creation Financial Services Limited only and are taken from statistics reported to the Financial Conduct Authority for period 1 July 2023 – 31 December 2023.

Creation Financial Services Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website ( or by calling 0800 111 6768.

Reviewed: 2 February 2024