Firm Name: Creation Financial Services Limited
Period covered in this report: 1 July 2023 – 31 December 2023
Brands / trading names covered:
- Creation Financial Services Limited
- Creation
- Creation Card Services
- Creation Storecard
- Duet
- Duet Storecard
| Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Insurance & Pure Protection | 0.5112 per 1,000 accounts | 1 | 8 | 0.00% | 0.00% | 75% | Unclear Guidance/ Arrangement |
| Banking | 12.4424 per 1,000 accounts | 1,008 | 990 | 24.24% | 64.95% | 46.77% | Other General Admin/ Customer Service |
Whilst our complaints volume is small, every piece of feedback counts so if you are not satisfied with the service you received, please get in touch. The number of complaints received within this six month period represents the percentages of our active customers, as shown above.
The above figures are for Creation Financial Services Limited only and are taken from statistics reported to the Financial Conduct Authority for period 1 July 2023 – 31 December 2023.
Creation Financial Services Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website (www.fca.org.uk) or by calling 0800 111 6768.
Reviewed: 2 February 2024