Everything you need to know before going abroad

Do I need to tell you about my travel plans?

No, you don't have to tell us you're travelling abroad, but it's a good idea to make sure your contact details are up to date so that if we need to, we can contact you when you're away. You can check your details in your Online Account Management or by calling us. 

Using travel credit cards safely

Our credit cards are accepted all over the world, wherever you see the Mastercard logo. Remember to always be careful with your credit card, don’t let anyone take it away to take a payment and always cover the key pad with your hand when entering your PIN.

Any transactions that you don’t recognise will be investigated thoroughly.

Are overseas purchases covered by Section 75?

All credit cards have protection under Section 75 of the Consumer Credit Act for anything you buy that costs between £100 and £30,000 even when you’re abroad. So if there’s an issue with something you’ve bought, you may be able to claim a refund meaning that you won’t be on your own if things go wrong with your product or the retailer.

How can I manage my holiday spending?

Creation credit cards allow you to manage your account online so when you’re on holiday, you can still check your balance and recent transactions. Help to manage your spending abroad by setting up free personalised text alerts to let you know when you get near your credit limit and weekly updates on your balance so that you know how much you can spend.

What is Dynamic Currency conversion?

Dynamic Currency Conversion is the option to pay in your own home currency, rather than the local one, when you're abroad. This may be useful to get the value of your purchase, but you may be charged a higher exchange rate.

The retailer might automatically use Dynamic Currency Conversion unless you say not to, so it’s best to check your bill carefully before signing anything or entering your PIN. If they have used Dynamic Currency Conversion, ask to be billed in the local currency instead.

For more information visit the Mastercard cardholder services:
https://www.mastercard.co.uk/support/index.html