How we protect you
If things go wrong
Simple security steps
Anti-fraud safety tips
It’s really important we have your most recent mobile number on our records. If you need to update yours, please log in to your Online Account Manager.
You can continue to manage your Creation Card account with the Creation Credit Card App to view past transactions and make repayments.
Download the Credit Card App^
^To register, you’ll need to enter your card number, expiry date and date of birth.
We’ll never ask you for your password
Check the domain name of the email sender
We’ll never ask you to move money to a ‘safe’ account
If in doubt, call the organisation’s official number directly and confirm if the message you received was from them
Scams will urge you to act now and threaten you with warnings
If you don’t recognise a transaction or haven’t received what you paid for, visit our Credit Card Transaction Dispute page for guidance on what you can do next.
If you suspect fraudulent activity on your account, you can contact us on 0371 3761489*. Please use this number for fraud queries only; if you have any other questions, we will transfer your call to Customer Services.
Visit Take Five – a national campaign that gives straight-forward, impartial advice to help prevent fraud and to find out more about how to protect yourself and your account.
