We're committed to great customer service and want to get things right first time. Whether you're not happy with the service you've received or delighted - we'd love to hear from you. If things do go wrong we want to know, so tell us what has happened and we'll do our best to put it right.
We're committed to providing great customer service. As part of this our customer service principles are:
Get in touch at customercare@creation.co.uk
Please remember to quote your account number on all correspondence
Please write to us at:
Creation Customer Care,
Chadwick House,
Blenheim Court,
Solihull
B91 2AA
Please remember to quote your account number on all correspondence
Whilst our complaints volume is small, every piece of feedback counts. If you tell us what has happened, we will take the opportunity to put things right.
All complaints will be dealt fairly and impartially and all information that you give us will be treated confidentially. Once we receive the complaint we will log and acknowledge it within 5 working days. A copy of our complaints procedure will also be sent detailing our timescales and how we handle complaints.
If for some reason we haven’t been able to resolve your complaint within eight weeks of receipt, or if you are not satisfied with our final response, you can contact the Financial Ombudsman Service:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 FOS website: www.financial-ombudsman.org.uk
Alternatively you may find it helpful to make use of the Finance & Leasing Association conciliation scheme to resolve your complaint. We are an FLA member and subscribe to their Lending Code www.fla.org.uk
To view our customer care report click here
