Contact Us

If you need to get in touch with us, you can do so in whichever way is most convenient for you.

Call us

Card Customers: 0871 376 9214
Opening times
Mon - Fri8:30am - 9:00pm
Saturdays8:30am - 7:30pm
Sundays10:00am - 6:00pm
Emergency, lost or stolen cards:
UK:0800 783 5881
Overseas:+44 121 712 6952
Loans Customers: 0871 402 3419
Opening times
Mon - Fri8:30am - 9:00pm
Saturdays9:00am – 6:00pm
Finance Agreement
0871 664 6500
Opening times
Mon - Fri9:00am - 9:00pm
Saturdays9:00am - 6:00pm
Sundays10:00am - 6:00pm
Insurance Customers: 0871 376 9200
Opening times
Mon - Fri8:30am - 8:30pm
Saturdays9:00am - 6:00pm
Sundays10:00am - 6:00pm


Email us


Get in touch by email at

Write to us

General Correspondence

Creation Customer Enquiries
Chadwick House
Blenheim Court
B91 2AA

Signed applications should be returned to:

Creation Consumer Finance Limited
PO Box 14455
Birmingham B25 9ER

write to us

Calls to 0871 numbers will not exceed 10p per minute (including VAT) from BT landlines. Cost of calls from other providers and mobile phones will vary. Please check with your phone provider. Calls may be monitored or recorded for the purposes of quality control.