Using our website

We're always looking for ways to make our websites and online services easier for you to use.

Finding your way around

We try to design our websites so it's easy for you to find the information you need. If you get stuck, you'll find help pages, site maps and contacts pages in most of our sites.

Even fully-sighted people can find reading text on a screen difficult or tiring, so we have chosen an easy-to-see web colour scheme and a clear font type, size and colour.

If you use a screen reader

Not everyone uses a traditional browser, so we've designed our sites to work with screen readers. We use text (in ALT tags) to describe images. We use descriptive links so you know where the link takes you, and we don't use frames which are difficult for screen readers and special browsers to interpret.

Accessible Communications

We've adapted our communications so they can be accessed in a wide variety of ways. Any information about our products and services can be supplied in a choice of formats within a reasonable timescale. Just let us know what you need.

Call us

  • Card Customers
    • Call 0371 376 9214
  • Finance Agreement customers
    • Call 0371 402 8905
  • Emergency, lost or stolen cards:
    • UK: 0800 783 5881
    • Overseas: +44 121 712 6952

Lines are open weekdays 8.30am- 8.00pm, Saturdays 9.030am - 6.00pm and Sundays 10.00am - 4.00pm.


You can get the following account information in alternative formats such as Braille, large print and audio:

  • Letters from us
  • Card statements
  • The PIN and card advice for your storecard or credit card
  • Telephone and online passcodes
  • Other information on request

Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.