To protect your account from increasing online fraud, we may ask you to complete extra security checks when you make an online transaction.
To continue to be able to shop online using your card, you need to create a unique Online Payment Code.
You may be asked for a One-Time Passcode to validate your identity when you make an online purchase with your Creation issued Credit Card.
Online Payment Code
Unique 5-digit code which you need to create in your Creation Credit Card App or Online Account Manager
One-Time Passcode
A 6-digit code which you may receive by SMS sent to your mobile number, or to your email address**
Without a correct One-Time Passcode, you won’t be able to complete online purchases with your card.
**To receive your One-Time Passcode, please make sure you’ve registered your current mobile number with us in your Creation Credit Card App or Online Account Manager.
To protect your account from increasing online fraud, we may ask you to complete extra security checks when you make an online transaction.
To continue to be able to shop online using your card, you need to create a unique Online Payment Code.
You may be asked for a One-Time Passcode to validate your identity when you make an online purchase with your Creation issued Credit Card.
Online Payment Code
Unique 5-digit code which you need to create in your Creation Credit Card App or Online Account Manager
One-Time Passcode
A 6-digit code which you may receive by SMS sent to your mobile number, or to your email address**
Without a correct One-Time Passcode, you won’t be able to complete online purchases with your card.
**To receive your One-Time Passcode, please make sure you’ve registered your current mobile number with us in your Creation Credit Card App or Online Account Manager.
Never share your One-Time Passcode with anyone including Creation staff, in any circumstances, to keep your account safe.
If you receive an unexpected One-Time Passcode or are ever asked for more than two randomly selected characters from your Online Payment Code, it’s likely to be a scam – stop and challenge the transaction.
We’ve introduced the option to freeze your card for online payments only. This means you’ll still be able to use the card in-store. You’ll be able to find this option in your Creation Credit Card App and Online Account Manager.
This service is part of an industry-wide initiative to make online payments even more secure and protect customers from fraud called Strong Customer Authentication. Enabled by the Mastercard® Identity Check™ (you may see their logo on the payment screen), it allows you to securely make online purchases using your Creation issued Credit Card at participating online retailers.
Never share your One-Time Passcode with anyone including Creation staff, in any circumstances, to keep your account safe.
If you receive an unexpected One-Time Passcode or are ever asked for more than two randomly selected characters from your Online Payment Code, it’s likely to be a scam – stop and challenge the transaction.
We’ve introduced the option to freeze your card for online payments only. This means you’ll still be able to use the card in-store. You’ll be able to find this option in your Creation Credit Card App and Online Account Manager.
This service is part of an industry-wide initiative to make online payments even more secure and protect customers from fraud called Strong Customer Authentication. Enabled by the Mastercard® Identity Check™ (you may see their logo on the payment screen), it allows you to securely make online purchases using your Creation issued Credit Card at participating online retailers.
We’ll never ask you for your PIN or password
We’ll never ask you to move money to a ‘safe’ account
Scams will urge you to act now and threaten you with warnings
Check the domain name of the email sender
Research the seller before buying online
If in doubt, call the organisation’s official number directly and confirm if the message you received was from them
You can also visit Take Five to find out more information on how to protect yourself, online and beyond
We’ll never ask you for your PIN or password
We’ll never ask you to move money to a ‘safe’ account
Scams will urge you to act now and threaten you with warnings
Check the domain name of the email sender
Research the seller before buying online
If in doubt, call the organisation’s official number directly and confirm if the message you received was from them
You can also visit Take Five to find out more information on how to protect yourself, online and beyond
