Firm Name: Creation Consumer Finance Limited
Period covered in this report: 1 July 2023 – 31 December 2023
| Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks | % upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Insurance & pure protection | 0.00 per 1,000 policies in force | 0 | 2 | 0.00% | 0.00% | 100% | N/A |
| Fixed term agreements | 1.6231 per 1,000 accounts |
3,867 |
3,796 | 5.24% | 76.87% | 28.06% | Other General Admin/Customer Service |
The above figures are for Creation Consumer Finance Limited only and are taken from statistics reported to the Financial Conduct Authority for period 1 July 2023 – 31 December 2023.
Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website (www.fca.org.uk) or by calling 0800 111 6768.
Reviewed: 2 February 2024