Creation Consumer Finance Limited Customer Care Report

Firm Name: Creation Consumer Finance Limited

Period covered in this report: 1 January 2016 - 30 June 2016


  Number of Complaints Opened Number of Complaints Closed Complaints Closed within 8 weeks (%) Complaints Upheld by Firm (%) Active Customers % Active Customers
GI & Pure Protection 282 282 96.8% 1.8% 915,866 0.03%

Whilst our complaints volume is small, every piece of feedback counts so if you are not satisfied with the service you received, please get in touch. The number of complaints received within this six month period represents 0.03% of our active customers.

The above figures are for Creation Consumer Finance Limited only and are taken from statistics reported to the Financial Conduct Authority for period 01 January 2016 to 30 June 2016.

Creation Consumer Finance Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website ( or by calling 0800 111 6768.