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Insurance Premium Finance Credit Agreement Support Options

If you are already experiencing or reasonably expect to experience temporary financial difficulties as a result of coronavirus, please answer a few questions below so that we can provide you with some tips and advice on options available to you.

Please be advised that you should continue to make your normal monthly repayments if you can afford to, as this is likely to be in your long-term interest.

In the meantime, if you require free, impartial advice on how to manage your finances, you can visit StepChange. You can also get further information by visiting our customer support page which offers more guidance and useful links.

Is this Creation Loan paying the premium for an essential or mandatory Insurance Policy?

This may be on a vehicle you need to commute to work or use to support the care for family or on your home.

Can you afford to make the payment of this Creation Loan?

We would strongly recommend you prioritise the payments of this loan to ensure the Insurance cover remains in place.

We would recommend you contact your Insurance Provider to discuss options including cancelling down the Insurance Policy to maximise any refund to cover any outstanding debt on this loan.

Have you already missed this month's payment?

Have you spoken to your Insurance Provider to discuss any changes in your cover that may reduce your premium?

Please make the payment via your Creation Online Account Manager or contact us on 0371 376 9200.

 * Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.

We will collect your next month's payment via your current Direct Debit.

Were they able to reduce the premium you pay and can you afford to make the next payment of this Creation Loan?

Please speak to you Insurance Provider to discuss any changes in cover that may reduce your premium.

Have you already missed a payment?

We're unlikely to be able to offer you a further Payment Holiday due to the detriment this may have on you. Please contact us on 0371 376 9200 if you would like to discuss any other support options we may be able to provide to you.