Direct Debit
On signing a Loan Agreement with Creation you agree to pay all instalments on the dates specified in the agreement. Unless otherwise specified in your individual Loan Agreement, all instalments must be paid by Direct Debit using details captured during your application.
For Additional Payments/Overpayments
Online
The easiest way to manage your account is using Online Account Management. You can make payments, view transactions and update your details securely. If making a payment through Online Account Management, please allow three working days for the payment to reach us.
Telephone
Fixed Term: 0371 402 3419 choose option 1
Please have your account number to hand when you call. Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
Bank Transfer
Transfer funds to us using the following sort code and account number. Make sure you include your Creation account number and agreement number as reference. You will find this on your contract and in the welcome documents you received.
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UK Customers |
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Account name: Creation Consumer Finance Limited Sort code: 30-00-02 Account number: 01324050 |
On web applications over £17,500 to help us protect you and ourselves from any potential fraudulent activity we are required to contact you in person. Our Customer Service team will contact you via telephone to reconfirm your identity and loan purpose. They will contact you on the telephone numbers provided in your application within 48 hours of you being accepted online. Alternatively you could choose to call us on 0371 402 3419*
*calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
If you're unhappy with our decision, you can email us at customerenquiries@creation.co.uk or if you prefer, write to us at:
Creation Consumer Finance Limited, PO Box 14455, Birmingham, B25 9ER
You can also get a copy of your credit report from the following credit reference agencies:
When writing to the Credit Reference Agencies, please ensure you enclose a £2 administration fee.
To apply for a loan with us you'll need to be able to answer yes to all of our eligibility criteria below to proceed with an application:
On completion of your application we will use the information you provide, together with details from a Credit Reference Agency to assess your application and give it a score. This score is then matched alongside an 'acceptance' score, which is based upon detailed analysis of our experience with previous applicants. If your application reaches this 'acceptance' score, your application will be accepted.
Please read, sign, date and tick both copies of your Loan Agreement in the highlighted areas. One copy of the Loan Agreement should be retained by you and one copy returned to us at the following address:
Creation Consumer Finance Limited,
PO Box 14455,
Birmingham
B25 9ER.
Once you have been accepted you will receive three emails (if you are a new customer to Creation) that outline your Online Account Management username, password and instructions on how to Esign. Log into your account using the information provided then read and Esign your Loan agreement. We aim for your funds to be with you within 5 working days from the date we receive your signed agreement.
Should you be unable to Esign your agreement, we will post a copy of your agreement to your residential address as listed in your application. Please read, sign, date and tick the box on your Loan Agreement in the highlighted areas. One copy of the Loan Agreement should be retained by you and one copy returned to us at the following address using the pre-paid envelope:
Creation Consumer Finance Limited, PO Box 14455, Birmingham, B25 9ER.
Our loans are available from £1,000 to £25,000.
You can borrow between £1,000 - £25,000 over 1 to 5 years (12 to 60 months). 1 year term only applicable for loans under £15,001.
You can take out a loan for almost any reason including home improvements, buying a car, taking a holiday and a whole host of others. Creation loans cannot be used for business, speculative purposes; such as investments and timeshares, or to fund criminal activity.
You can repay your loan over 12 to 60 months (in 12 monthly intervals)
You can borrow between £1,000 - £25,000 over 1 to 5 years (12 to 60 months). 1 year term only applicable for loans under £15,001.
The Representative APR (Annual Percentage Rate) is the interest rate we offer the majority of our customers who apply for a particular loan amount. We may offer a different APR based on your personal circumstances.
You can apply online or call us on 0371 402 3419 and choose option 2.
Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
To complete your Creation loan application we'll need:
Using the information you have provided, together with details from a Credit Reference Agency, we assess your application and give it a score. This score is then matched alongside our 'acceptance' score, which is based upon detailed analysis of our experience with previous applicants.
If your application reaches the 'acceptance' score, your application is accepted. If it does not reach this score, it is declined. Credit scoring evaluates the risks attached to an application. This doesn't mean that a refused applicant is a bad payer, but simply means that our acceptance requirements haven't been met.
We will provide a decision instantly after you apply online or over the phone. There may be times when this isn't possible and we may need to carry out additional checks in order to fully assess your application. You will receive an email with the result of your application, usually between 1-3 working days after applying.
You can rest assured that every online loan application is protected by the latest 128-bit encryption security software.
You can repay part or all of your loan early at any time.
Full repayment – You can repay your loan at any time by contacting us and telling us that you want to settle your loan early. We will calculate your repayment amount which will be valid for 28 days.
Partial repayment – You can pay more than your required monthly payment at any time during the duration of your loan but you’ll need to let us know, by phone or in writing, of your intention to do this.
You can pay by
*Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
No, we are unable to split payments across more than one agreement or account. Where you are paying by any other payment method other than Direct Debit please ensure that you make separate payments for each account you hold with us quoting your full card number or agreement number.
Please quote your agreement number when making payments for where you would like the payment allocated.
Further details on how fraud prevention agencies use your information and which credit reference agencies are used can be obtained by contacting us on 0371 402 3419.
Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
You have a right to receive a copy of the information that we hold about you and you may request this by writing to us. A fee will be payable.
We will check your details and those of your financial associates with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
Checking details on applications for credit and credit related or other facilities; Managing credit and credit related accounts or facilities; Recovering debt; Checking details on proposals and claims for all types of insurance; Checking details of job applicants and employees
If your application is accepted, the funds will usually credit your bank or building society account within 5 working days of receiving your signed agreement (excluding weekends or bank holidays).
Interested in a Personal Loan? Leave us some details and we'll be in touch when it suits you.
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