Guidance and contacts
Coronavirus is creating uncertainty everywhere, and we want to reassure customers, partners and colleagues that we’re working very hard to make sure you get the help you need.
Finances affected by coronavirus? Request a payment holiday
With the increased uncertainty comes increased calls leading to longer waiting times, we have therefore created the following online processes to allow us to better support you.
* By Fixed Term, we mean Personal Loans or Retail Finance Agreements including Buy Now Pay Later, Interest Free Credit (excluding Your Plan) or Home Improvement finance agreements.
NEW: £45 contactless payment limit increase
From 1st April 2020, limit for contactless payments has been increased from £30 to £45 to help reduce the number of occasions you'll need to touch shop terminals. The new limit is still being rolled out so may not be available at all retailers immediately.
More information and useful links
Stay in the loop
We’ll update the information on this page if and when the wider situation changes, so add our page to your Favourites and pop back in a few days to check if there is anything new.