Guidance and contacts
Coronavirus is creating uncertainty everywhere, and we want to reassure customers, partners and colleagues that we’re working very hard to make sure you get the help you need.
Finances affected by coronavirus? Request a payment holiday
If your finances have been affected by the pandemic and this is your first request for a payment holiday for this product, you can submit it by clicking on the links below.
If you have an existing payment holiday, we will contact you before it ends to let you know what happens next. Please do not submit another payment holiday request for this product as it will not be approved.
Extension to the Special Offer Period
If you have Buy Now Pay Later (BNPL) Agreements under Your Plan or other BNPL Retail Finance Agreements with us, you may ask for an extension to the Special Offer Period here.
Coronavirus consumer support
If you need further information about managing your finances during coronavirus, please visit FCA guidance webpage.
More information and useful links
Stay in the loop
We’ll update the information on this page if and when the wider situation changes, so add our page to your Favourites and pop back in a few days to check if there is anything new.