If your finances have been affected by the pandemic and this is your first request for a payment holiday for this product, you can submit it by clicking on the links below.
Yes, absolutely. Although we won't be offering payment holidays, if your finances are still affected by the pandemic, rest assured we'll still be able to offer alternative options to support you in line with regulatory guidance. We'll update this page with more information shortly, so please watch this space.
In the meantime, if you require free, impartial advice on how to manage your finances during the pandemic, you can visit StepChange.
If you have an existing payment holiday, we will contact you before it ends to let you know what happens next. Please do not submit another payment holiday request for this product as it will not be approved.
If you have Buy Now Pay Later (BNPL) Agreements under Your Plan or other BNPL Retail Finance Agreements with us, you may ask for an extension to the Special Offer Period here.
If you need further information about managing your finances during coronavirus, please visit FCA guidance webpage.
We’ll update the information on this page if and when the wider situation changes, so add our page to your Favourites and pop back in a few days to check if there is anything new.