Supporting you through the coronavirus (COVID-19) disruption

We know some of you are worried about how coronavirus (COVID-19) may affect your finances. Rest assured we’re working hard to be able to give you the advice and support you need during these uncertain times.

Can I get financial support?
If your regular income is affected by the disruption, please call our Customer Support Team on 0800 652 4320 (UK) / +44 121 712 5704 (ROI) to discuss ways in which we may be able to support you at this time.

What else can I do to protect my finances?

  • Talk to us if you’re concerned about your finances – call our Customer Support Team on 0800 652 4320 (UK) / +44 121 712 5704 (ROI) who may be able to help you look at your spending and repayment situation

  • Prioritise and/or consolidate your debts to make your repayments more affordable.

  • Check your insurance to make sure you get the best price and cover for your money

  • Shop wisely and make savings by potentially cutting back on non-essentials

  • Use free budgeting tools available online, for example at www.moneyadvice.co.uk

  • Contact one of the organisations below who offer free and confidential support and advice

Other organisations or charities that could help you

Advice UK

Website:

adviceuk.org.uk

Telephone:

0300 777 0107

British Banking Association

Website:

bba.org.uk

Telephone:

0207 216 8800

Citizens' Advice Bureau

Citizens' Advice Scotland

Website:

cas.org.uk

Telephone:

0131 550 1000

Money Advice Scotland

Website:

moneyadvicescotland.org.uk

Telephone:

0141 572 0237

Money Advice Trust

National Debtline

Website:

nationaldebtline.co.uk

Telephone:

0800 808 4000

Payplan

Website:

payplan.co.uk

Telephone:

0800 280 2816

StepChange Debt Charity

Website:

stepchange.org

Telephone:

0800 138 1111

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Keep on top of your finances

Our ‘My Account’ service keeps you firmly in control wherever you are. Check balances, view statements online or set up a new direct debit payment.

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Contact us

To discuss your account please contact us on 0800 652 4320 (UK) / +44 121 712 5704 (ROI).