Who are Creation?

If you're unfamiliar with who we are, these top 3 questions tell you all you need to know.

Who are Creation?

Creation is made up of Creation Financial Services Limited and Creation Consumer Finance Limited.

Between these two companies, Creation issues Credit Cards, Store Cards, Personal Loans and Retail Finance to direct customers, and through well-known high street retailers. Take a look a just a few of the partners that Creation work with.

I’ve received a text message, who are you?

Creation provide finance for many well-known high street retailers, insurance brokers, motor finance companies and home improvements organisations including DFS, Sofaworks, Currys PC World and many more.

If you have made a purchase from such a retailer and have chosen to pay for your goods on finance, Creation may well be the provider of that finance. The text message is part of our post sale survey to make sure our partners’ customers are happy and satisfied.

What do I do next?

By completing our two-minute text survey you can help us provide you with the best possible service. We work hard to maintain great customer service, and believe our partners do too. The survey will help us confirm if the installation and delivery of your brand new goods was to your expectations.

Why is Creation on my bank statement?

Creation provides finance products for many well-known high street retailers, insurance brokers, motor finance companies and home improvements organisations. If you have made a purchase from such a retailer and have chosen to pay for your goods on finance, Creation may well be the provider of that Finance.

Creation will appear on your bank statement in relation to your regular finance payment amount. It can be confusing as you are likely to remember the retailer that you purchased through, rather than Creation who are providing your finance.

To find out what agreement you have with us, please locate the reference number next to the amount on your statement, and either call us on 0371 402 8905, or email us at customerenquiries@creation.co.uk, quoting this reference number. Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.