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Log onto www.creation.co.uk, register your details and login once you get your password via email. From here you can make payments, view information about your account, update your details and much more.
Call us on 0871 664 6500, and pay through our automated system
Bank Transfer - Transfer funds to us using our sort code and account number. Make sure you include your Creation account number and agreement number as reference on the transaction. Please allow five working days for the payment to reach us.
United Kingdom customers Sort code: 30-00-02 Account number: 0132 4050
Republic of Ireland customers Sort code: 90-00-17 Account number: 58626946
Click on the ‘Personal Details’ tab on the navigation bar, this will take you to a page where you can update your personal details – you do not have to complete all the fields, only those that you want to change. Once you have completed your changes, checked you are happy with them, and then click on the ‘Submit’ button
Click on the ‘Personal Details’ tab on the navigation bar, the fields you need to complete for you banking details are towards the bottom of the list. Once you have completed your changes, checked you are happy with them, and then click on the ‘Submit’ button.
There are times when a payment has not successfully processed when entered, this may be because the transaction was interrupted for some reason, perhaps your internet browser timed out before it had completed.
The first thing to try would be to log out of the Online Account Management site, sign in and try again. If this still doesn't work, either try again at a later stage or call us on 08716646500.