Thank you for visiting our site. You have been selected to participate in a 2 minute customer satisfaction survey.
We are always looking for ways to make dealing with us as easy as possible. So let us know how we've done.
Yes, I'll take part
No, thank you
Please ensure that you supply your Account Number and/or Agreement Number on any correspondence
United Kingdom customers
Sort code: 30-00-02
Account number: 0132 4050
Republic of Ireland customers
Sort code: 90-00-17
Account number: 58626946
You can increase the amount of your monthly payment or make additional payments at any time to reduce your account balance and shorten the term of your loan.
You will not incur any charges in doing this however we suggest you contact our Customer Services Centre before doing so, to discuss the options available to you.
You will be sent a reminder letter before expiry of the “Special Offer Period” as stated on your credit agreement.
This letter will specify the balance on your account at that time and the amount needed to settle your account (including any settlement fee payable) before incurring any interest charges.
UK
ROI
| Payment Method | Days to reach us | Days to clear with us |
|---|---|---|
| Bank transfer | Up to 5 working days | 5 working days |
| Cheque | 3-4 working days to reach us | 3 weeks to clear |
| Card payment online or over the phone | Funds cleared instantly | Funds cleared instantly |
| Standing order | Up to 5 working days | 5 working days |
| Postal order | 3-4 working days to reach us | 3 weeks to clear |
| Bankers draft | 3-4 working days to reach us | 3 weeks to clear |
Log onto www.creation.co.uk, select My Account and follow the login instructions.
Click on the ‘Personal Details’ tab on the navigation bar, this will take you to a page where you can update your personal details – you do not have to complete all the fields, only those that you want to change. Once you have completed your changes, checked you are happy with them, and then click on the ‘Submit’ button
Log onto www.creation.co.uk, select My Account and follow the login instructions.
Click on the ‘Personal Details’ tab on the navigation bar, the fields you need to complete for you banking details are towards the bottom of the list. Once you have completed your changes, checked you are happy with them, and then click on the ‘Submit’ button.
To ensure the security of your details and the finance agreement(s) you hold with us, we are not able to allow any changes to your password.
If you forgot it, we can email it you as a reminder at any time – just click on ‘Forgot Password’ link on the main Log In page. We will email you within 2hrs of receipt of your request.
Any payment that you have made towards a finance agreement you hold with us may take up to 48hrs to display on your Online Account Management.
If it is still not showing after 48hrs, please email us via the email form on the Contact Us page.
There are times when a payment has not successfully processed when entered, this may be because the transaction was interrupted for some reason, perhaps your internet browser timed out before it had completed.
The first thing to try would be to log out of the Online Account Management site, sign in and try again. If this still doesn't work, either try again at a later stage or call us on 08716646500.
The sign off button is in the top right corner of the screen. Clicking on this will ensure your session is closed securely.