How do I activate my card?

Creation Credit cards are posted to you inactivated for security reasons. This means you can’t start using it until you have registered or logged in online to activate your card or called us to provide security information (this helps to deter fraudsters as they need your personal data to activate and start using the card).

Activating your new card is easy. As soon as you get your card register or login to 'My Account' you can also call us on 0371 376 9214 or 0371 376 9253 for Everyday Credit Card customers and follow the instructions.

Our opening hours are:

  • Monday to Friday, 8.30am - 8.00pm
  • Saturdays, 9.00am - 6.00pm
  • Sundays, 10.00am - 4.00pm

Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.