How do I activate my card?

Creation Credit cards are posted to you inactivated for security reasons. This means you can’t start using it until you have telephoned us and we go through security questions to make sure you are who you say you are (this helps to deter fraudsters as they need your personal data to activate and start using the card).

Activating your new card is easy, as soon as you get your card just call us on 0371 376 9214 or 0371 376 9253 for Everyday Credit Card customers and follow the instructions.

Our opening hours are:

  • Monday to Friday, 8.30am - 8.00pm
  • Saturdays, 9.00am - 6.00pm
  • Sundays, 10.00am - 4.00pm

Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.