Ways to pay

We offer flexible ways for you to make a payment to your account.

Credit and store cards

Direct Debit

By setting up a monthly Direct Debit, you don’t need to worry about remembering to make repayments - just set it up once and your repayments will be taken regularly. You also have protection under the Direct Debit Guarantee.

Online

The easiest way to manage your account is using Online Account Management. You can make payments, view transactions and update your details securely. If making a payment through Online Account Management, please allow three working days for the payment to reach us.

Bank transfer

Your account number (starting 5299) must be quoted as a reference. For store cards, your account number (starting 6319) must be quoted as a reference.  Please allow five working days for payments to reach us. Our payment details are:

Credit Cards Store Cards

Account name: Creation Financial Services Limited

Account name: Creation Financial Services Limited

Sort code: 40-02-50

Sort code: 30-00-00

Account number: 71236466

Account number: 00242675

Telephone

0371 376 9214

Please have your account number to hand when you call. Allow three working days for payments to reach us. Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.

At a bank

Take the payment slip from your monthly statement and your payment to your own bank or any HSBC branch. A fee may be charged if you use another bank. Please allow five working days for payments to reach us.

By post

Complete the payment slip and make cheques/ postal orders payable to Creation Financial Services Limited. Remember to write your account number (starting 5299 for credit cards or 6319 for store cards) on the back. Please do not staple or fold the cheque/postal order/giro.

Send both to:

Creation Financial Services Limited,
Providence Row,
Durham,
DH1 1RR

You should allow seven working days for payments to reach us. Do not send cash under any circumstances.

Finance agreements and Personal Loans

Direct Debit

By setting up a monthly Direct Debit, you don’t need to worry about remembering to make repayments- just set it up once and your repayments will be taken regularly. You also have protection under the Direct Debit Guarantee.

Online

The easiest way to manage your account is using Online Account Management. You can make payments, view transactions and update your details securely. If making a payment through Online Account Management, please allow three working days for the payment to reach us.

Telephone

Fixed Term: 0371 402 8905

Please have your account number to hand when you call. Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.

Bank Transfer

Transfer funds to us using the following sort code and account number. Make sure you include your Creation account number and agreement number as reference. You will find this on your contract and in the welcome documents you received.

UK Customers

Republic of Ireland Customers

Account name: Creation Consumer Finance Limited

Sort code: 30-00-02

Account number: 01324050

Account name: Creation Consumer Finance Limited

Sort code: 90-00-17

Account number: 58626946