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CONTACT US
Everybody likes a bit of praise, and we're no different. We're committed to getting things right first time, so if you're delighted with us, or if we could do better, we'd love to know about it. And if things do go wrong we want to know, so tell us what happened and we'll do our best to put it right.
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For general enquiries our lines are open weekdays 8:30am - 9pm
Saturdays 8:30am - 7:30pm and Sundays 10am - 6pm
Emergency card number UK: 0800 783 5881
Calling from overseas: +44 121 712 6952
Call charge information please click here
Email us
Get in touch by email at customerenquiries@creation.co.uk
Please remember to quote your Account Number.
- For Card customers this is your 16 digit account number.
- For Finance Agreement customers this can be found on your agreement
Alternatively your house number and post code will be sufficient. Without this information we will be unable to deal with your query.
Write to us
Creation Customer Enquiries
Chadwick House
Blenheim Court
Solihull
B91 2AA
Please remember to quote your Account Number on all correspondence
Tell us how we've done
We're committed to great customer service and want to get things right first time. Whether you're not happy with the service you've received or delighted - we'd love to hear from you. If things do go wrong we want to know, so tell us what has happened and we'll do our best to put it right. Telling our staff that we've made our customers happy is just as important, so get in touch at feedback@creation.co.uk
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By keeping your email address and mobile number up to date, makes sure you're first to know about our latest special offers, discounts and prize draws from your credit card or store card.
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