Creation Financial Services Ltd Customer Care Report
Firm Name: Creation Financial Services Limited
Period covered in this report: 1 July 2016 - 31 December 2016
Brands / trading names covered:
- Creation Financial Services Limited
- Creation Card Services
- Creation Storecard
- Duet Storecard
|Insurance & Pure Protection||51.55 per 1,000 policies in force||1,663||1,842||3.9%||94.7%||3.5%||Unclear guidance/arrangement|
|Banking and Credit Cards||10.43 per 1,000 accounts||3,231||3,191||77.7%||21.5%||25.5%||Other general admin/customer service|
Whilst our complaints volume is small, every piece of feedback counts so if you are not satisfied with the service you received, please get in touch. The number of complaints received within this six month period represents the percentages of our active customers, as shown above.
The above figures are for Creation Financial Services Limited only and are taken from statistics reported to the Financial Conduct Authority for period 01 July 2016 to 31 December 2016.
Creation Financial Services Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website (www.fca.org.uk) or by calling 0800 111 6768.