Creation Financial Services Ltd Customer Care Report

Firm Name: Creation Financial Services Limited

Period covered in this report: 1 January 2016 - 30 June 2016

Brands / trading names covered:

  • Creation Financial Services Limited
  • Creation
  • Creation Card Services
  • Creation Storecard
  • Duet
  • Duet Storecard


  Number of Complaints Opened Number of Complaints Closed Complaints Closed within 8 weeks (%) Complaints Upheld by Firm (%) Active Customers % Active Customers
GI & Pure Protection 1,102 1,259 80% 6.7% 300,255 0.36%
Banking 571 973 61% 23.4% 300,255 0.19%

Whilst our complaints volume is small, every piece of feedback counts so if you are not satisfied with the service you received, please get in touch. The number of complaints received within this six month period represents the percentages of our active customers, as shown above.

The above figures are for Creation Financial Services Limited only and are taken from statistics reported to the Financial Conduct Authority for period 01 January 2016 to 30 June 2016.

Creation Financial Services Limited is authorised and regulated by the Financial Conduct Authority. The status can be checked on the Financial Conduct Authority's website ( or by calling 0800 111 6768.